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New Tech
Solutions is an organization where
everyone strives to be the ultimate
professional and excel in all
departments. The reason for our
continued growth at NTS is people.
Our Customers. Our Alliance Partners
and Our Employees. When counting
assets, we start with our employees.
Our diversity, unique culture and
professionalism are based on our
employees. They distinguish us and
are the reasons, our customers
choose to do business with. At NTS,
our greatest asset is our employees.
We design our solutions and products
to empower the people, to improve
productivity, and invest into more
value-added employees.
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Current
opportunities available at NTS:
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Inside Sales Representative
Online Account Manager – SEO/SEM
Administrative Assistant
Customer Service / RMA Technician / Tech Support
Inside Sales
Representative
Job
Description :
We have an immediate opening for an
Inside Sales Representative to
support our Federal customers. This
is an entry-level position into the
Information Technology industry. As
an Inside Sales Representative you
will work as a member of an
organized sales team to provide
unparalleled customer service to our
federal government customers. Your
duties will include: Quote,
configure, and accept purchase
orders, conduct
telemarketing/telesales campaigns to
major accounts and interface with
customers to provide pre-sales
support and services.
Job Responsibilities:
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Understand and communicate NTS
value proposition, product &
service offerings.
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Create quotes and configure and
accept purchase orders.
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Assist in managing sales
opportunities in conjunction
with technical and provide input
related to Bids and Proposals.
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Build relationships with vendor
partner sales reps, and
understand and utilize internal
NTS resources and contract
vehicles.
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Quickly and effectively resolve
internal and external customer
issues and provide a high level
of customer service.
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Assist in negotiating special
pricing and begin to up sell
where appropriate.
Additional Experience & Skills:
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Prior experience selling
technology products, services
and solutions to commercial or
Federal market is preferred but
not required.
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A Bachelor's degree or
equivalent is preferred and
experience may be substituted
for education.
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1-2 years of related and
progressive sales and customer
service work experience is
required.
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Must have high-energy work ethic
and be available to work
non-standard hours during peak
season times.
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Prior experience solving
customer problems is required.
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Excellent phone, people and
computer skills.
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Excellent communication skills:
written and oral & Good
Vocabulary.
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Must possess a strong level of
knowledge and understanding of
technology.
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Self-motivated, learns quickly,
works independently, maintains
confidentiality and has the
ability to multitask and use
independent judgment.
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Must be a team player, and be
adept at multi-tasking in a fast
paced work environment.
Great Benefits & Compensation:
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Salary
commensurate with experience.
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Benefits
package including Medical,
Dental, Vision plan and life
insurance.
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Vacation/Holiday Pay
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401K with
match
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Tuition
Reimbursement
Online Account Manager – SEO/SEM |
Job Description:
New Tech Solutions, Inc,
a fast growing high-tech computer company is
currently seeking a talented
SEO/SEM. This individual will be
responsible for
Search Engine Optimization - Organic Search
- Search Engine Marketing.
The candidate must have strong hands-on
experience with organic optimization
techniques, SEO/SEM;
Email marketing, managing online Campaigns,
link popularity campaigns, PPC campaigns,
XML
Sitemaps, Google analytics, Webmaster tools,
meta-tags and keyword research.
Job
Responsibilities & Requirements:
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3+ years of full time SEO/SEM
experience.
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Create, implement,
report and analyze SEM campaigns by
account, campaign & keyword groups
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Ability to manage SEO initiatives that
generate appropriate content to improve
search query coverage.
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Experience with search engine marketing
and Pay-Per Click advertising via Google
AdWords and Yahoo! Search Marketing.
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Research and generate keywords with
WordTracker, Google Keywords and Keyword
Discovery to match relevant content
pages for SEO and PPC campaigns
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Develop keywords and write effective SEM
campaigns within the guidelines of the
publisher's (Google, Yahoo, MSN, etc.)
editorial requirements.
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Perform keyword
research, META tag development, content
optimization and link building on an
ongoing basis
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Generate
meaningful, clear and accurate reporting
for all assigned campaigns
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Implement, track and report on
testing of
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Provide regular analysis of search
campaigns, visibility, ranking and
traffic metrics
Experience in reviewing and designing
existing websites to maximize SEO
Ability to develop
a strategic focus on e-mail marketing.
Must possess
excellent writing skills and have the
ability to craft advertising copy and
recommend targeted keywords
Monitoring search engine ranking
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Bachelor’s degree
in related field is preferred but not
required
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Positive attitude, strong work ethics,
and ability to multi task
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Highly organized and great attention to
detail
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Excellent verbal and written
communication skills
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Ability to develop and manage constantly
changing project
Compensation:
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We offer all of the advantages you would
expect from an industry leader including
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Salary commensurate with experience.
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Benefits package including medical,
dental, vision and life insurance.
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Paid Vacation/Holiday Pay
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401K
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Tuition Reimbursement
If you feel you are qualified for this position please
send your resume (and samples if applicable)
to
jobs@ntsca.com
or fax your resume to 510 353 4076.
Administrative
Assistant
Job
Description :
New Tech Solutions, Inc, a fast
growing high-tech computer company
in Fremont is looking for full time
& part time, Administrative
Assistants
Job Responsibilities
:
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Capable of handling multi-line
phone system.
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General office duties (Data
entry, fax, phone, photocopy,
filing & email).
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Ability to be interact with
internal and external Customers
& Vendors
Required Qualifications
:
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Excellent interpersonal skills.
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Excellent communication skills:
written and oral & Good
Vocabulary.
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Excellent phone, people and
customer service skills
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Personable and self motivated
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Must be able to type minimum of
50 WPM with working knowledge of
Microsoft Office(Excel, Word,
Outlook software programs)
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Must be highly organized and
professional.
We are seeking an individual who
is self-motivated, learns
quickly, works independently,
maintains confidentiality and
has the ability to multitask and
use independent judgment.
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Candidate must be authorized to
work in US
We offer an outstanding benefits
package including medical, dental,
optical and paid holidays
If you feel that this position is a
match for you, please submit your
resume jobs@ntsca.com
Students welcome to apply: Summer
work for Students! If you are
between college semesters, or just
graduated College, we want to talk
to you!
Customer Service / RMA Technician / Tech Support
Job
Description :
New Tech Solutions, Inc, a fast growing high-tech computer company is currently seeking a talented & versatile Customer Service / RMA Technician / Tech Support to work in our Fremont facility.
We are currently looking for RMA Technicians to work for Enterprise Server Group. This person also acts as the 1st level of technical support; providing technical customer service to both Public Sectors & commercial customers.
Job Responsibilities:
RMA Responsibilities:
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Documents RMA problems and coordinates with the customer to arrange for the necessary replacement, repair or credits; Co-ordinate with customer regarding repair, following organizational procedures regarding RMA’s.
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Receive RMA products and inspect them to ensure all parts have been received.
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Troubleshoots return products to determine exact cause of the problem.
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Ensures that all transactions, problems or issues are entered in the appropriate NTS systems.
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Keep technical training up-to-date with new advances and changes made to NTS systems & IT related products.
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Attend technical training sessions as announced
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Become familiar with organizational processes, as RMA department requires communication with all departments.
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Ensure that customers are serviced quickly, efficiently.
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Screens calls from customers to ensure the calls related to RMA or Technical related matter
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Follows-up with Customer to ensure timely arrival of sent products and to ensure that the products are working in good condition.
Technical Support Responsibilities:
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Provide frontline technical support to customers.
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Ensures that callers warranty is within the specified timeframe by researching the Company products serial number.
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Log all calls into the Technical Support Database and labels the call according NTS system procedure.
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Attends appropriate training sessions to keep updated with new software and hardware releases.Ø Notifies the appropriate personnel with new occurrences of issues with NTS systems & IT related products.
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Promote Company products and services while continuing with technical support with customers.
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Follow all Company procedures and policies as required.
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Communicate clearly to colleagues and co-workers to ensure best customer service and workmanship.
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Complete other technical related tasks as assigned by the Technical Support Manager or Upper Management as time permits (system assembly, New Products Testing)
Inventory Responsibilities:
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Ensures that all information related to inventory is accurate and up-to-date.
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Receive goods into inventory and follow necessary administrative processes to ensure that Accounting Database and Inventory Database System information is accurate.
- Ensures that inventory reports are provided to the manager as required for bookkeeping purposes.
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Reviews reports and evaluates numbers to ensure its accuracy.
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Ensures that inventory area is well-organized and clean
- Assigns part numbers and descriptions for Company use.
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Contact vendors for back-orders or for RMA related issues
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Put Serial Number on required items
Job Requirements:
Education:
Minimum college diploma within IT related field (i.e. computer networking, System assembly or Testing.)
Experience:
Min 1 year- technical background with computer hardware/repairs
Knowledge/Training & Skills:
- Background in computer filed is preferred
- Experience with PC’s/production line
- Experience with deadlines/multi-tasking
- Working in a fast-paced environment
- R&D/troubleshooting with computers
- Troubleshooting
- Quick learner
- Persistent
- Well-rounded
- Communicative
- Patient
- Calm
- Reliable
- Easy-going
- Works well under pressure
- Detail-oriented
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